How can we help?

Workly accounts are created by your organisation's administrator, so there's no sign-up. Sign in with the work email address your administrator set up for you.

If you forgot your password, ask your administrator to set a new one for you. Once you're signed in, you can change it on the web app's Profile page.

• Make sure notifications are allowed for Workly in your phone's settings (iPhone: Settings → Notifications → Workly; Android: Settings → Apps → Workly → Notifications).
• In the app, open Notifications (the bell) → settings, and check the types you want are switched on. On the web, open Notification settings from your account menu and choose Enable for this browser.
• Check that the conversation isn't muted: muted conversations send no notifications at all.
• Workly doesn't notify you about a conversation that is already open on your screen.
• On an iPhone using the web app, notifications only work after adding Workly to your Home Screen (Share → Add to Home Screen, iOS 16.4 or later). The Workly iPhone app doesn't need this.

Onsite check-ins compare your location with your office's location, so Workly needs an accurate position:

• Allow location access for Workly (“While Using the App” is enough).
• Turn on precise location: on iPhone, Settings → Workly → Location → Precise Location; on Android, choose “Precise” when asked, or in Settings → Apps → Workly → Permissions → Location.
• Make sure you're inside the office, and try again after a few seconds if your phone just woke up.

If it still fails, your office's location may need updating: ask your administrator.

• Web: current versions of Chrome, Edge, Firefox and Safari.
• Android: Android 7.0 or later.
• iPhone and iPad: iOS 15 or later.

In the Workly app, long-press a message and choose Report message, or tap a person's name and choose Block. Your organisation's administrators review every report within 24 hours. You can also email us. See our community guidelines.

Ask your organisation's Workly administrator, or follow the steps in Deleting your account and data in our privacy policy.

Our privacy policy explains what Workly collects, why it asks for each permission (location, notifications, camera, photos and files), and how your information is protected.